SHIPPING AND RETURNS

Shipping

Delivery timescales will only apply when we have the items requested in stock. Carriage is charged per delivery address and per day/time delivered to that address. Our couriers work throughout office working hours so your order may arrive at any time between 9am and 5.00pm.

Carriage is provided to suit, excluding Sundays and Bank Holidays. We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands.

We also deliver all across the world. Shipping charges are calculated at the point of order and is dependant on the volumetric weight of the product purchased and the destination.

If required, we are able to deliver all or part of your order to addresses other than your own, if advised at the point of order.

Procter & Chester (Measurements) Ltd deliveries will usually be made on Mondays to Fridays (unless a Saturday delivery has been requested. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, our courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or, alternatively, to arrange for you to collect the order directly from their depot. After three failed delivery attempts, your items will be returned to our warehouse.

If you wish to change or cancel an order please contact Procter & Chester (Measurements) Ltd on 01926 864444 any time between 9:00 am and 05:00 pm. It would be helpful if you could have the following details to hand:

• Customer name
• Order number
• Date of the order

Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent.

Returns Policy

We hope you will be highly satisfied with any product purchased from us however, if you have faulty goods then we aim to make it as quick and convenient as possible. The item should be returned within 5 working days and it will go through inspection to evaluate the cause of the fault. A non conformance document will be completed and a copy will be sent for the customers attention. This will provide the action required and time scale for the repair / replacement unit to be returned.

All items to be returned should be addressed to:

Proctor & Chester (Measurements) Ltd
Dalehouse Lane
Kenilworth
Warwickshire
CV8 2UE

This does not affect your statutory rights. Any goods returned to us in unsuitable packaging will not receive a refund. It is the customer's responsibility to ensure goods being returned arrive back to us in a saleable condition. We will charge for any damaged sustained in transit or whilst in your procession. Please include your name and address with any goods returned.